Privacy Policy
Last Updated: 14 February 2025
At joraventiq, we're committed to protecting your personal information while helping you build better money habits. This policy explains how we collect, use, and safeguard your data when you use our financial literacy services. We've written this in plain language because you deserve to understand exactly what happens with your information.
Information We Collect
When you engage with our financial education programs, we gather different types of information to provide you with personalized learning experiences and track your progress. Here's what we collect and why it matters.
| Data Type | What We Collect | Purpose |
|---|---|---|
| Personal Details | Name, email, phone number, postal address | Communication, course enrolment, certificate delivery |
| Learning Data | Course progress, quiz results, completed modules | Track your development, personalise content |
| Technical Info | IP address, browser type, device data | Platform security, service improvement |
| Payment Details | Transaction records, billing information | Process course fees, maintain records |
Voluntary Information
Some information you provide directly through surveys, feedback forms, or when you contact our support team. You can choose what to share, though some details are necessary for us to deliver our services properly.
How We Use Your Information
Primary Uses
- Deliver educational content and track your learning journey
- Send course updates and relevant financial literacy resources
- Process enrolments and manage your account
- Respond to your questions and provide support
Secondary Uses
- Improve our courses based on completion patterns
- Develop new content that addresses common learning gaps
- Maintain platform security and prevent misuse
- Comply with Australian financial education regulations
We don't sell your information to third parties. Ever. Your data stays with us unless we need to share it with service providers who help run our platform, and even then, they're bound by strict confidentiality agreements.
Australian Privacy Principles
We comply with the Privacy Act 1988 and the Australian Privacy Principles. This means your information is handled according to strict national standards designed to protect your rights.
Our Commitment
Beyond legal requirements, we believe in transparency. If something changes about how we handle data, we'll tell you clearly and give you options about how to proceed.
Your trust matters more than convenience, so we build our systems around your privacy first.
Your Rights and Choices
Under Australian privacy law, you have specific rights about your personal information. We've made it straightforward to exercise these rights because they're not just legal requirements—they're your entitlements.
Access Your Data
Request a copy of all personal information we hold about you. We'll provide this within 30 days at no charge.
Correct Information
Found something inaccurate? Let us know and we'll update it promptly to keep your records current.
Delete Your Account
You can request deletion of your account and associated data. We'll remove everything except what we must retain by law.
Opt Out of Communications
Unsubscribe from marketing emails anytime. You'll still receive essential course-related messages.
To exercise any of these rights: Send an email to contact@joraventiq.com with your request. We'll verify your identity and respond within 30 days. If we need more time for complex requests, we'll explain why and give you an estimated timeframe.
Data Security and Protection
We take security seriously because financial education data deserves the same protection as financial data itself. Here's how we keep your information safe.
Technical Safeguards
- Industry-standard encryption for data transmission and storage
- Regular security audits and vulnerability assessments
- Restricted employee access based on role requirements
- Secure servers located in Australian data centres
- Automated backup systems with encrypted storage
- Multi-factor authentication for administrative access
Human Safeguards
Our team receives regular privacy training and signs confidentiality agreements. Access to your information is logged and monitored. We run background checks on staff who handle personal data and maintain strict internal policies about information handling.
Despite our best efforts, no system is completely immune to security breaches. If a breach occurs that affects your information, we'll notify you within 72 hours and explain what happened, what data was involved, and what steps we're taking.
Data Retention and Deletion
Active Account Period
While your account is active, we retain all information needed to provide our services and track your learning progress.
After Account Closure
When you close your account, we keep necessary records for 7 years as required by Australian financial services regulations.
Complete Deletion
After legal retention periods expire, all data is permanently deleted from our systems and backups using secure erasure methods.
Some information we must keep longer than you might expect. Financial education providers in Australia need to maintain certain records for regulatory purposes. This includes course completion certificates, payment records, and accreditation documentation.
Cookies and Tracking
We use cookies and similar technologies to make our platform work properly and understand how people use our courses. You have control over these through your browser settings.
Essential Cookies
These keep you logged in and remember your course progress. Without them, the platform wouldn't function properly. These are necessary for service delivery and can't be disabled.
Analytics Cookies
We track page views, time spent on lessons, and completion rates to improve our content. This data is aggregated and doesn't identify you personally. You can opt out through your browser settings without affecting core functionality.
Preference Cookies
These remember your settings like language preferences and display options. They make your experience more convenient but aren't required.
Third-Party Services
We work with carefully selected service providers to deliver our educational programs. Each provider has access only to information necessary for their specific function.
Payment Processing
Course fees are processed through certified payment gateways that comply with Australian financial services standards. We don't store complete credit card details on our servers.
Email Communications
Our email service provider handles course notifications and learning reminders. They can't use your information for their own purposes and must follow our privacy standards.
Cloud Hosting
Platform infrastructure runs on Australian servers with enterprise-level security. Data stays within Australia unless you're accessing courses from overseas.
All third-party providers sign data processing agreements that specify exactly how they can handle your information. These agreements include security requirements, data retention limits, and breach notification procedures.
Children's Privacy
Our courses are designed for adults aged 18 and over. We don't knowingly collect information from anyone under 18 without parental consent.
If you're under 18 and interested in our financial literacy programs, have a parent or guardian create an account on your behalf. They'll need to provide consent and supervise your learning activities.
Should we discover that we've collected information from someone under 18 without proper consent, we'll delete that data immediately and notify the relevant parties.
International Data Transfers
Your information primarily stays in Australia where our servers are located. However, if you access our courses while travelling overseas, some data may temporarily pass through international networks.
When working with international service providers—which we try to avoid—we ensure they meet Australian privacy standards or have equivalent protections in place. This includes European GDPR compliance where applicable.
Changes to This Policy
We review and update this privacy policy regularly to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you via email and display a notice on our platform.
The updated version will include a new "Last Updated" date at the top. Continuing to use our services after changes take effect means you accept the updated policy.
For minor updates like clarifying existing practices or fixing typos, we'll update the policy without special notification. We recommend checking back periodically to stay informed.
Complaints and Disputes
If you're concerned about how we've handled your information, please contact us first so we can try to resolve the issue directly. We take complaints seriously and investigate them thoroughly.
Our Complaints Process
- Submit your complaint in writing to contact@joraventiq.com
- We'll acknowledge receipt within 3 business days
- Investigation typically completes within 30 days
- You'll receive a written response explaining our findings and any actions taken
External Resolution
If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner. They provide a free, independent service for privacy disputes.
Privacy Questions and Requests
Email: contact@joraventiq.com
Phone: +61408478224 (Monday to Friday, 9am–5pm AEST)
Mail: Privacy Officer, joraventiq, Shop 20 Benjamin Way, Belconnen ACT 2616, Australia
Response Time: We aim to respond to privacy inquiries within 5 business days
This privacy policy applies specifically to information collected through joraventiq.com and our educational services. It doesn't cover third-party websites we might link to, even if those links help you learn about financial topics. Always check the privacy policies of other sites you visit.